FAQ's

Once your order details are approved and payment is received, production takes approximately 15 days.

Once your order passes our production quality control, delivery typically takes approximately 10 business days to arrive at your door.

All orders are produced based on the custom specifications approved for your project. Each product is uniquely made-to-order, which means we cannot offer returns or exchanges on custom-made items.

We offer free shipping on all orders delivered within North America. Please note that import duties, tariffs, taxes, or customs fees charged by your destination country are the responsibility of the customer.

If you are looking for one of our classic products, you can purchase it directly through our website. However, if you are looking for a fully branded asset that is 100% custom-built for your venue or brand, we recommend contacting us directly by email or phone so our team can assist you properly. (You will find our contact information below)

On our website, we offer a “Build Your Bundle” system that allows you to choose any 3 products and receive 20% off your total order value.

For high-volume orders, please contact us directly by phone or email so our team can assist you further and provide competitive volume pricing.

Packaging is an incredibly important part of what we do — and we take it seriously. Every order is shipped with custom-fitted protective foam packaging designed to secure your product from every angle and ensure it arrives safely and exactly as intended.

The more products you order, the better pricing we can provide. We also reward returning clients — frequent customers are automatically added to our loyalty program, where they can receive exclusive discounts and preferred pricing on future orders.

Our products are engineered to be among the most durable in the industry — one of the many reasons why leading hospitality venues and groups choose DRIP.

Every product is built using lightweight aluminum and shatterproof polycarbonate to ensure long-term durability, high-volume usability, and reliable performance night after night.

All of our products are built using lightweight yet highly durable materials, making them easy for bottle service staff to carry and operate efficiently. This helps streamline service operations and can reduce the need for additional support staff during high-volume nights.

Absolutely. All DRIP products are professionally wired, certified, and engineered specifically for high-volume hospitality environments.

Every built-in battery is secured using custom DRIP battery holders designed to prevent movement, disconnections, or battery failure during shipping or service — helping avoid dangerous situations and ensuring long-term reliability night after night.