Privacy policy
Drip Entertainment — Privacy Policy
Last updated: October 23, 2026
This Privacy Policy describes how Drip Entertainment ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.dripentertainment.ca (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" means you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date.
WHAT PERSONAL INFORMATION WE COLLECT
Information you provide directly:
- Contact details: name, address, phone number, email.
- Order information: billing and shipping address, payment confirmation, email, phone number.
- Account information: username, password, security questions.
- Shopping information: items you view, add to cart, or add to a wishlist.
- Customer support information: what you include in messages to us.
- Text messaging opt-in: your mobile number and your consent to receive text messages, if you choose to subscribe.
Information collected automatically ("Usage Data"):
We use cookies, pixels, and similar technologies to collect device information, browser information, network connection details, IP address, and how you interact with the Services.
Information from third parties:
- Companies that support our Site and Services, such as Shopify.
- Payment processors, which collect payment information to process your order.
- Tracking technologies (pixels, web beacons, SDKs, cookies) used when you visit our Site, open our emails, or interact with our ads.
We are not responsible for the accuracy of information provided by third parties or for their policies and practices.
HOW WE USE YOUR PERSONAL INFORMATION
- Providing Products and Services: processing payments, fulfilling orders, sending account and order notifications, managing your account, arranging shipping, handling returns and exchanges, and enabling reviews.
- Marketing and Advertising: sending promotional communications by email, text message (only if you have opted in), or mail, and showing you relevant ads.
- Security and Fraud Prevention: detecting and acting on fraudulent, illegal, or malicious activity.
- Communicating With You: providing customer support and improving our Services.
TEXT MESSAGING (SMS) PROGRAM
If you opt in to receive text messages from Drip Entertainment, we will use your mobile number to send marketing messages, order updates, and other communications you have consented to.
- Consent is not a condition of purchase.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP at any time to unsubscribe. Reply HELP for help, or contact info@dripentertainment.ca.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, sold to, or rented to any third parties. Information may be shared only with subcontractors that support delivery of our messaging services (such as our SMS platform provider), and only for the purpose of providing those services. All categories of disclosure, sale, or sharing described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent.
COOKIES
We use cookies to power and improve our Site, remember your preferences, and run analytics. For details on cookies related to Shopify, see https://www.shopify.com/legal/cookies. We may allow third parties to use cookies on our Site to tailor products and advertising. You can set your browser to remove or reject cookies, though this may affect Site functionality.
HOW WE DISCLOSE PERSONAL INFORMATION
Subject to the Text Messaging section above, which governs mobile opt-in data in all cases, we may disclose personal information:
- To vendors who perform services on our behalf (IT management, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
- To business and marketing partners, including Shopify, to provide services and advertising. For example, we use Shopify to support personalized advertising with third-party services. These partners use your information in accordance with their own privacy notices.
- When you direct or consent to the disclosure, such as for shipping or social media login integrations.
- Within our corporate group, in our legitimate interest to operate our business.
- In connection with a merger, sale, or bankruptcy; to comply with legal obligations; to enforce our terms; or to protect our rights and the rights of others.
In the past 12 months, we have disclosed the following categories of personal information for the purposes above:
- Identifiers, such as contact details and certain order and account information
- Commercial information, such as order, shopping, and customer support information
- Internet or network activity, such as Usage Data
Recipients: service providers (internet service providers, payment processors, fulfillment partners, customer support partners, analytics providers), business and marketing partners, and affiliates.
In the past 12 months, we have "sold" or "shared" (as defined under applicable law) identifiers, commercial information, and Usage Data with business and marketing partners for advertising purposes. This does not include text messaging originator opt-in data or consent, which is never sold or shared.
We do not use or disclose sensitive personal information to infer characteristics about you.
USER GENERATED CONTENT
If you post reviews or other content in public areas of the Services, it will be publicly accessible. We are not responsible for how others use information you choose to make public.
THIRD PARTY WEBSITES AND LINKS
Our Site may link to third-party websites. We are not responsible for their privacy or security practices, and we encourage you to review their policies.
CHILDREN'S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us to request deletion. We do not have actual knowledge that we sell or share personal information of individuals under 16.
SECURITY AND RETENTION
No security measures are perfect. We recommend not sending sensitive information through unsecured channels. We retain personal information as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the right to:
- Access or know what personal information we hold about you.
- Request deletion of your personal information.
- Correct inaccurate personal information.
- Receive a portable copy of your personal information.
- Opt out of the sale or sharing of your personal information, or of targeted advertising. If you visit with the Global Privacy Control signal enabled, we will treat it as an opt-out request for that browser and device, where applicable.
- Limit the use and disclosure of sensitive personal information.
- Restrict processing of your personal information.
- Withdraw consent where we rely on it.
- Appeal a decision we make about your request by replying to our response.
Communication preferences: you can unsubscribe from marketing emails using the link in any email, and from text messages by replying STOP. We may still send non-promotional messages about your account or orders.
To restrict Shopify merchants from using your information for Shopify's ad services, visit https://privacy.shopify.com/en.
To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising your rights. We may need to verify your identity before responding. You may designate an authorized agent to act on your behalf, with proof of authorization.
COMPLAINTS
If you have a complaint about how we process your personal information, contact us. If you are not satisfied with our response, you may appeal or lodge a complaint with your local data protection authority.
INTERNATIONAL USERS
We may transfer, store, and process your personal information outside your country, including in the United States. Where we transfer personal information out of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination country is deemed to provide adequate protection.
CONTACT
Drip Entertainment
Email: info@dripentertainment.ca
Phone: +1 514-979-2892
Montreal, Quebec, Canada